Return and Refund Policy

Return & Refund Policy – Foodzy

Thank you for ordering with Foodzy. Please read our Return & Refund Policy carefully.

1. No Return Policy

• Due to the perishable nature of food items, we do not accept returns once the order is delivered.

2. Refund Eligibility

Refunds will only be provided under the following conditions:

• Order was not delivered.
• Payment was deducted but the order was not confirmed.
• Wrong or incomplete order delivered.

3. Refund Process

• Customers must report the issue within 1–2 hours of delivery.
• Our team will verify the issue before processing the refund.
• Approved refunds will be credited to the original payment method within 5–7 working days.

4. Non-Refundable Cases

• No refund will be issued for:
  • Change of mind after order confirmation
  • Delay in delivery due to traffic or weather
  • Minor taste or preference issues

5. Cancellation Policy

• Orders cannot be canceled once they are confirmed and being prepared.
• Foodzy reserves the right to cancel any order due to unforeseen issues.